FAQ
These are answers to some of our most frequently asked questions. Please note, these policies are subject to change without notice. If you have questions, just ask!
Q: What Is included in a POp Up Picnic?
A: The Pop Up Picnic includes seating, decor, food & drink for you and your guests plus delivery, setup & cleanup.
Boho Picnic: low tables, pillow and rug seating, lanterns, LED candles, fresh flowers, greenery garlands, table settings.
Original Picnic: Farm table (30” height) with bistro chairs, LED candles, fresh flowers, greenery garlands, table settings. (No rugs, pillows or lanterns.)
Food + Drink: Charcuterie Grazing Boards, Boxed Water is Better + Sprindrift Sodas, for a full description, read more here.
Read more here: What Is a Pop Up Picnic?
Q: How do I select a location?
A: Choose from one of our Pop Up Picnic Co. preferred locations or email us to collaborate on a special place. If you have an address, landmark or GPS coordinates, send those with your request. We can't accommodate all requests but we will do our best. When dealing with rough terrain: sand, trails, steep slopes, etc. we may not be able to navigate with all our equipment so we aim to keep all our setup locations within 30 yards of delivery vehicle access.
Our favorite locations are listed on our booking page.
Q: Does Pop Up PIcnic Co. Stay during our picnic?
A: No, we leave after you're settled and return once your picnic reservation ends. If you need us during your picnic, you can call or text your Pop Up Picnic Tech.
Q: Should I include my young kids in the guest count when booking?
A: If you're planning a picnic for a group of adults and young children, it can be hard to know if the kids ‘count.’ We leave that decision up to you- if you’d like a place setting, seating food for them, then yes, regular rate applies. If you don’t want those accommodations, simply tell us how many guests will require a place setting, seating and food.
Please keep in mind that our table sizes vary based on guest count so if you book for 2 people, we bring a 30” round table if you have 2+ kids, there likely will not be enough room.
Q: Do you have a kids menu?
A: We offer a kid-friendly version of the standard grazing box that includes Genoa Salami and Vlaskaas Gouda, hummus + crudite, fruit, pickles, crackers and a granola bar and juice box.
Q: Do I need a permit?
A: It depends on the location, number of people and a couple of other factors, ex: weddings always require permits. If you have a question about permitting, just ask.
Q: What does the menu include?
A: Checkout our Food + Drink page for a full description.
Q: Do You Offer Vegan, Vegetarian, Gluten Free, Dairy Free, Low Sugar options?
A: Yes! We can accommodate most dietary needs, just make a note when completing your booking and we'll be in contact to confirm your request. For a basic list of dietary accommodations, check out the Food + Drink page.
Q: What is Your cancellation, Credit + REFUND policy?
A: We don't offer any refunds but we will try to reschedule your picnic or issue a credit with enough advance notice, depending on the size of your picnic. Deposits are non-refundable.
Within 2 weeks of your event, the deposit is “locked-in” and cannot be used as a credit toward future events.
Deposits vary by party-size. See below.
6 - 10 people: $480 deposit
11- 16 people: $700 deposit
17 - 24 people: $900 deposit
25+ people: 50% of reservation
Parties of 2, 3 or 4 guests: No refunds. Full credit up to 72 hours in advance. 72 hours-24 hours, a 50% credit will be available. Cancellations within 24 hours and no-shows will not be issued a credit.
Parties of 6-24 guests: No refunds. Changes and cancellations made 2 week or more in advance will be issued a full credit; changes and cancellations made 7-13 days in advance will not be be issued a credit on the deposit and the remaining balance will be charged accordingly. Within 1 week of the picnic and after the remaining balance has been charged no credits will be issued.
Parties of 25+ guests: No refunds. Changes and cancellations made 30 days or more in advance will be issued a 50% credit on the deposit. 30 days- 7 days, no credit on the deposit but we will not charge the remaining balance. Cancellations or changes made within 7 days of the event will be charged the remaining balance due and will not be issued a credit.
Q: What about bad weather?
A: While rare, we sometimes have to move locations or change dates due to weather. Because rain in San Diego is highly unpredictable (we regularly see 100% chance of rain forecasted only to have sunny skies (and no rain) hours later.) If that looks like weather may affect your reservation, we will reach out with covered locations or rescheduling options. We check the weather regularly and if at the ‘48 hour mark’ and ‘24 hour mark’ there is more than a 30% chance of rain we will contact you to discuss your options. There is no cancellation charge for rescheduling your picnic due to weather if there is over a 30% chance of rain.
For full terms of service, go here.